Customer Testimonials
John was very knowledgeable, professional and just a great guy South Hills Kia fit right into our budget
This is my second vehicle leased from South Hills Kia. Gillian is very fair and straight forward. I enjoyed working with her and everyone at this dealership.
Leigh-Anne DeFelice is enthusiastic and knowledgeable about her product, and demonstrates true customer care. She may very well be the best car salesperson we have ever worked with.
Overall the buying experience at Kia was very straight-forward. Leigh-Anne, our salesperson, was VERY knowledgeable about the vehicle we were looking at, definitely more than any other salesperson we spoke with at other dealerships during our search for the right vehicle. We loved the larger size of the Telluride and the features were exceptional.
This was my second vehicle purchased from South Hills Kia. They are a very fair dealership and make sure they provide a win-win deal for them and their customers. Leigh-Anne personally made sure the vehicle was clean and that I was comfortable with all the technology. Highly recommend her!
The people were great! Thanks South Hills KIA! They really took their time when they dealt with us! It was an easy car buying experience.
Kayla was great! Listened to what I had to say and offered solutions; very efficient and answered all my questions.
Paperwork completed in timely manner Staff very courteous and kind New vehicle oriented with all devices
Gillian was great - very nice and patient. Would recommend her to anyone! The process was smoothly and I never felt intimidated. Great experience
Went well appointment started on time and was finished in a reasonable amount of time
Good service department with knowledgeable technicians and quality work. Unfortunately, the sales department seems uninterested in EVs and lacks enthusiasm for electric vehicle customers.
I had a great experience with buying my Sorento at South Hills Kia. Leigh-Anne was great to work with, she is very personable and made the process so easy! I would definitely recommend Leigh-Anne and SH Kia!
Leigh-Anne was great! She was very engaging and friendly, and knew everything about our pre-owned vehicle, since she had sold the car 3 years ago to its original owner. She made the buying process easy and was available after the sale for my various questions about different operating questions. Her years of employment at South Hills Kia and her praise for the brand and the dealership inspired confidence! I can't imagine a better representative.
great service, got my car in quick, did inspection, oil change, tire rotation, front brake pads and rotors and I was done in 2 hours.
I had a great experience at the dealership! They made the entire process easy and seamless from start to finish. Everyone took the time to answer all of our questions thoroughly and provided great explanations throughout the process. We never felt rushed and felt comfortable every step of the way. Overall, it was a wonderful experience, and I would definitely recommend them to others!
The service was provided in a timely manner, and the staff was exceptionally accommodating. I highly recommend this dealership.
Great experience! Team was super helpful and we left happy. Thank you to the team!
Waiting room has no water, no working coffee maker. The service I thought I booked for wasn’t all the way completed and my oil sensor was not reset
I had already made an appointment that morning for upcoming inspection and servicing not expecting I would need to come in for one of my tires that same day. Kayla put me at ease and took care of things. See you in June.
Working with Kayla, in the service department, is always seamless. I appreciate her attentiveness and ability to communicate fast efficiently.
Service was great. The staff were helpful and courteous. Will definitely schedule my next service here.
Joey and Shawn are great. Will buy my next car with them. Process was very easy and quick
Leigh Ann was pleasant and very helpful. Knowledgeable and went out of her way to make sure the process went smoothly.
My salesman last year was great and went I went to service they were great also! Also appreciasted the shuttle drivers both time! They were great too!
Great service and excellent customer service. Affordable price and on time service. Very much recommended
They are always ready to service my car when I arrive. Service is prompt, waiting room is proper
Kias service center got me in and out in a timely manner, It went quicker than expected and my car was nice and clean at pick up. It was also the cheapest option around. highly recommend
Appreciate the quick response of the shuttle driver to get me back and forth to work. Also appreciate the way Ian kept me informed of the inspection and rear brake replacement.
Excellent customer service and communication. Car was ready on time and work done as needed.
We had a great experience buying from Shawn at South Hills Kia. Shawn wasn’t pushy and explained all the features of each model to help pick the vehicle that was best for our family. We love our Kia!
Horrible!! I will never buy a vehicle there again! I don't understand how they are still in business!
friendly service, fast and good value for the money. the seat repair was be.beautiful. Everybody was very friendly;
Excellent customer service and communication. Car was ready on time and work done as needed.
Great experience and Ian was very nice and extremely helpful. The receptionist who was there when I picked up my Sportage was very friendly and also very helpful.
John the service technician was very friendly and helpful. He explained everything to me. Thank you.
It was such an easy transaction, great timing, great customer service. They took good care of me and at a great price to top it all off
Pleasant, professional, accommodating and fast service! The staff was helpful and kind. Doug was personable and excellent with helping me find and purchase a new vehicle!
Shawn made the process easy. We told him which Kia models that we were interested in. He showed us several options and listened when we told him the features that we liked. He was very informative when we asked him questions about these different models and features. We ultimately bought the car that we were looking for.
It was a smooth and easy process! They made it a great experience! Looking forward to dealing with me in the future!
Did not try to sell me on anything other than what I went in for.
Very welcoming showroom and super friendly staff! Sandy was outstanding to deal with and Shane was so helpful and professional. We highly recommend them for anyone looking for a new car!
Zach was very helpful with his explanation of the cars features. He also made sure my trade-in was empty and my new Kia was ready to go. The sales manager met my financial needs and was very helpful.
The service department was very transparent on items that could be fixed/addressed. My car feels so much better after service and so glad Kayla was able to find out that my cracked axle was covered under my extended warranty. In addition, I had a recall that was addressed and fixed as well. Very grateful for a dealer that appreciates repeat customers. Everyone was very kind.
The entire service team are very professional and respectful. Waiting room is clean and comfortable.
South Hills Kia was a life saver for me! Had an engine warning light come on and the dealership where I purchased the car only had "diagnostic" appointments available over 4 weeks from when the light went on! I called South Hills Kia and got an appointment within a few days, the parts that were needed were ordered and delivered within a few days and the car was done in one day! I really appreciated their attention to the issue and efficient and pleasant experience with the service team.
The service dept is great! My salesman Doug was great too and very helpful since I purchased my car.
The service is reliable; quick and your car is always washed after servicing. Easy to book appointments and very friendly.
Huge shoutout to Doug for helping me lease my new Kia Sportage. I’ve never driven a Kia before, so I came in with a lot of data and a lot of questions. After stopping at several other dealers along the road, Doug stood out because of his patience and transparency. He took the time to go through every detail with me, which made the final decision easy. I’m thrilled with the new ride—thank you, Doug, for making the process so smooth!
I have had to bring my car in numerous times, and this dealer was able to help me get my car fixed. Excellent staff, great communication!
Every experience I've had with this dealer has been outstanding. The service is always professional and the work is completed in a timely manner. Kayla, in particular is excellent and very helpful.
Our 25 Telluride had initial service & multipoint inspection, oil and filter change & tire rotation. Work performed efficiently while I waited...all done in alittle over an hour.
They make it super easy to book an appointment. They are always very easy to communicate with before during & after your appointment. Will always recommend them!
Have dealt with Kia before & they are always professional, friendly & easy to deal with & answer all questions or concerns.
Service hours are very inconvenient. No service appointments after 2 pm??? Monday through Friday? And no scheduled appointments on Saturday? Service needs to meet the customers needs not just make bankers hours for all working in the service department!
John the salesman was knowledgeable, kind and caring. Very patient and easy to work with! The finance gentleman was knowledgeable and friendly! Thank you
Shawn and the whole team were very helpful and friendly. I would definitely recommend South Hills Kia.
Great service quick results car in two hours. I definitely am pleased with the service I received.
Fantastic service. Dropped of at 8am with no issues. I am so glad I can drop off and return later and have everything done. Very convenient place and nice staff.
My service appointment was fast and efficient. My advisor kept me appraised of what was needed and found that I needed an inspection. Thank you Kayla
Fast and efficient service. Pleasant and knowledgeable service advisors. Service manager is outstanding!! Feel comfortable in recommending the dealership.
We have now bought 4 Kias from this dealership and never been disappointed. John in Sales, who we've dealt with before, and Chris in Finance were excellent this time around, as expected. No high-pressure sales talk and all our financing options were clearly explained.
The service department run by Jim Watts is one of the finest service centers in the Kia dealerships. They are very professional ln handling all aspects of making sure your car is done by a professional mechanic with total knowledge of your vehicle.
South Hills Kia is always excellent. They are friendly, communicative, and efficient. They make the service experience quick and painless for their customers! I refuse to service my vehicle elsewhere. This family-owned business is the most reliable and I know I can count on them!
They got me in quickly. Had car done on time. Made the whole process simple.
Everyone was so helpful and accommodating. They took the time to explain every detail and walked us through every step, making it a seamless experience.
Communications begain with email and were clear, concise and efficient. Visits ti the dealership were the same and didnt feel the pressure that I did at other locations. Shawn took the time to understand what I wanted and why and got us into the right vehicle
Everything perfect. Sales and F&I honest and genuine.Delivered vehicle on spot in time. Will definitely purchase another vehicle here.
If every car buying experience could be like ours with Leigh Anne, we would buy a new car way more often!! The staff at South Hills Kia was beyond friendly & Leigh Anne made it the best experience for us!
Last minute service got in the next morning and didn’t have to wait long. Always great here. Kayla is always helpful.
We recently purchased a new vehicle from South Hills Kia. It was a pleasure working with the entire team during the process.
Shawn Cahill was fantastic to work with. This is the second car I got from him and would recommend him to everyone!
Helpful and kind staff. Very patient and accommodating with my needs. Felt like friends Highly recommend
I waited for my oil change and tire rotation. Only took a little over an hour. Staff are friendly and informative. Lounge area is clean
Everybody at this dealership is helpful, kind, and very knowledgeable! I had a great experience and the process was made very simple.
Great dealership I would tell anyone looking for a new car to go there. They are the best’!
Excelent explanation of warranties and how car operates. All people were polite and informative. Thanks to staff.
The recall work was done in a timely manner. Staff was friendly. Waiting area was clean and comfortable.
Kayla is and always professional in her approach and in her knowledge. Always leave the dealer knowing that my car is taken care of properly.
Made the sale process easy! Found an issue with the car and made it right!
Leigh Ann was an absolute dream to work with! She's incredibly sweet and goes above and beyond to find you the perfect car at an amazing price. She even made sure my car was prepped and ready, saving me future worries. This team truly cares about their clients, and I'm so glad I chose them for my car. A huge thank you to everyone for helping me drive away in such a sweet ride! 🚗💨
John was superb, very happy with the process, I enjoyed my sales experience, thank you to the entire team at South Hills
I am happy with the service at South Hills Kia. I had them check out a transmission concern which cost about $100 for diagnostic fee but now have peace of mind that it is OK. The oil change/tire rotation is a bit pricey and I do prefer to do these things myself but I like having the record that the work was done at the dealer. They wash the car before giving it back which is nice. The people working in the service department are always friendly and helpful. The waiting area has good coffee and wifi if you want ... Read More DealerRater - Mar 13, 2026
Happy with service, Only thing that upset me , charging 3% to use a credit card
It was easy to set up an appointment. I dropped off the car, got a ride home. When the car was ready,they picked me up and I went to the dealership,picked up the car and drove home. The whole process was easy.
I went to by a car and didn't like it. The service that I received that day was phenomenal! I ended up buying a different car because of the service that I received. When I need a vehicle in the future, my first stop will be South Hills Kia. Great job by Zach, Nate and all the other sales reps that helped out that day. A++ Service.
Appreciate the effort in not only changing the oil in my KIA Sportage, but also like that you were willing to discuss the tire depth and suggested not rotating the tires as it made the most sense. Thanks
Kia services are professional and effective. The customer service is excellent and smooth. Keep up the good work
Once the appointment is scheduled service is great. It’s getting in touch with the service department to actually make the appointment that is the problem. No one picks up the phone to schedule!! I understand I can do this online but sometimes I like to speak to a person regarding the cars needs before scheduling.
Trying to get the service center to return a call in a timely manner is extremely bad! Almost always get sent to leave a message. Tried texting and still no response in a timely matter. However, it is Interesting if you call the sales center you get a live person on the phone. Quick to answer for a possible sale not so quick to answer or respond for service.
They were very helpful showed us the features in the car. Very helpful and friendly Good to work eirh
I don't who Darlene is. We had Gillian and I think Joe for the financing. They were very efficient and competent.
They had the car I wanted on the lot handled everything the same night gave me a good price for my trade-in
Leigh Anne was phenomenal from start to finish! I would recommend her to anyone looking for a new Kia.
Very pleasant . Very Clean fast easy paperwork, customer friendly. Busy but yet we were waited on in an expedient manner
I went in for an inspection, oil change and tire rotation. The front brakes failed inspection and I was presented with an quote of $632.97 for replacement of the front rotors and brakes. I inquired about the possibility of simply replacing the brakes and was told that the rotors could be resurfaced and the brakes replaced for $378.42. I asked for pictures of the rotors and the surface advisor provided them in a timely and efficient manner. I ultimately decided to purchase the parts to replace all four rotors and brakes myself for The vehicle passed inspection a week later. The service ... Read More DealerRater - Mar 3, 2026
They are fast efficient and friendly … can’t ask for anything more….just accept this!!!
Jillian was amazing! She was so helpful and answer all of the questions I had through the entire process.
John was able to answer all our questions while test driving the car and then when we were going over finance options. After the paperwork was completed he did a great job pairing up our phone and going over the controls.
Great service, great selection, great price, hassle free shopping, consultants that take the time to get to know you and are not pushy. A great experience all the way around. Highly recommended.
The Oil Change comes with a multipoint inspection, and this is the 3rd time they have just made up answers without actually doing the inspection. My windshield wiper that is held on with duct tape was deemed in good condition. My brand new top of the line Goodyear tires were marked a 6 in tread… I only go there to get the actual oil change. And even then, they can’t tell you how your oil looked. Not sure how much experience the techs have, in light of past experiences.
