Customer Testimonials
Kayla is the best! She is communicative throughout the entire process. She is the main reason I come to Kia to service my car
Easy scheduling, very quick service, no stress waiting on results, very professional and excellent explanation of problem/results.
Kayla did a great job communicating during my appointment and providing a clear guide of the work the vehicle needed
it was great thank you to all the Team and Kayla for taking out of my car and getting good timely service. Thank you.
The dealership was easy to schedule with and texted to alert me when the service was complete.
Highly recommended. Very professional South Hills Kia is my go to for a KIA been dealing with them for 25 years
The service staff was quick and efficient. It was my first time using the service department and I was pleasantly impressed.
Always have had a great and easy experience here. From the sales team, to the parts department, and the service department.
Great experience from everyone John was great to work with very friendly and helpful. Will definitely recommend this dealership and will definitely be going back.
Leigh Ann was such a pleasure to work this! Very knowledgeable and patient! Highly recommend!
Great dealership for sales and service!! My saleswoman, Leigh Ann, was fantastic. I’ve purchased many cars and never had a salesperson so knowledgeable and helpful.
We drive close to 3 hours to have the pleasure of working with Shawn. Local dealers have tried to get us to deal with them, but loyalty to us means more.
Bright & clean showroom floor. All the employees were friendly and helpful. The popcorn machine is a nice touch. I really appreciated Gillians attentiveness to my needs and her no pressure sales style.
Words can't describe how much I appreciated the service given to us. I will definitely be referring others to this dealership.
I have been taking my Telluride to this dealship. They are very professional and fair. Highly recommend!!!
Excellent dealership and salesperson . The financial person was excellent also. Excellent all the way around!
OVERALL GOOD EXPERIENCE. NEVER BOUGHT A KIA OR A HYBRID. THE ONLY THING THAT COULD HAVE BEEN BETTER: I ASKED ABOUT 0% FINANCING, WAS TOLD "IT IS ONLY ON SELECT MODELS". BUT I WAS NOT TOLD IT WAS ON THE EXACT MODEL I WAS LOOKING AT BUT A 2026. I WOULD HAVE LIKED TO BE GIVEN THE OPPORTUNITY TO CHOOSE BETWEEN A 2026 AND 2027.
My engine stopped running on me mid-day and left me stranded in McMurray. Kayla was able to squeeze me in that same afternoon. The issues were addressed and the recalls were taken care of promptly. The whole team was amazing, but Kayla definitely went above and beyond to help me.
Fair trade in value was offered and Doug the sales person was very patient and knowledgeable. I would highly recommend this dealership.
2 Hours for a scheduled state inspection is a long time to wait. I also feel that the upsell on services is crazy. Recommending extra services that are $600 more than the original service requested is a clear money grab. The fees to just look at a car are exorbitant. I also asked to have my navigation screen updated and was basically told to do it myself, even though there were multiple recalls already being worked on. I love my telluride, but after all the bad experiences that I have had with the service department, I doubt I will ever buy another ... Read More DealerRater - Oct 26, 2026
I always ask for Kayla Belajac to schedule my services at South Hills KIA. A very pleasant and personable attendant!!
They were able to show use through the first process by showing as many options quickly. John also showed us all the details about upgrading to a hybrid.
Overall, I believe that dealership did a good job on my repair however, we had a tire that had developed a slow leak the day before taking it in. We added this on to the repair. The dealer did repair the tire, but proceeded to over inflate the repaired tire to 41 while the other tires were under inflated at 29psi. I believe this was carelessness and could’ve caused a problem.
Kayla was very helpful, I was confused about tire rotation, I thought it was included. She was very professional when she explained why it wasn’t included.
The guys at the service desk were very personable. They didn't take down to me as a woman. The wait time was very resonabe. It was nice to leave with a clean car.
She was very good. I would rate her sales ability higher than a 7 out of 10.
Jim Watts runs a very professional service center his communications between his staff and clients are top-notch when deciding where you’re going to purchase your next car or SUV. It is very important to know that you have somebody that communicates with you and Services your vehicle properly.
Needed an inspection. Their emission machine broke down that morning. They sent my car over to another dealership under same ownership and had it back within a few hours. I've been dealing with them for years and always gotten outstanding service. Honest, knowledgeable, folks.
Excellent service! The Kia staff were very friendly, professional, and welcoming. They helped me very quickly, and the whole process was smooth and easy. I really appreciate their kindness and efficiency. Thank you for the great service! I highly recommend this Kia dealership!
Leigh Ann is a cordial, knowledgeable and professional sales representative at South Hills Kia. I felt very relaxed dealing with her on my quest to find a new ride. She helped immensely with my transition to this new, high-tech 2026 portage Kia. I recommend her as well as the South Hills Kia sales team with a five star rating! Thank you,!
Had to have major repairs on a 2020 Sorrento and the service department stepped up and took care of it for us and gave us a loaner vehicle while repairs were being done.
I had a better experience than here than any of my previous car buying experiences
Kayla was very professional and courteous with my appointment to get my car inspected. She kept me apprised of all the situational issues with my vehicle. I would recommend your dealership to all my friends and family.
Every one I ever spoke with in the service dept are very professional and kept me updated . Kayla is very nice and knowledgeable .
Kayla was wonderful to work with. Answered all my calls and took good care of me.
This is the 3rd car I’ve bought from this dealership and I’ve had an amazing experience each time.
I received a free oil change, tire rotations, and PA state inspection in a timely manner. The personnel were friendly and receptive to questions.
It took me about a week of calling and leaving a message on the AI machine that nobody ever returned my call. One day someone actually answered and I got an appointment to look at my car. Was told that day that it would be about 7-10 days till they could get me back in to fix the issue and they would call as soon as they got the part which was supposed to be the next day. I waited about 5 days and started calling again leaving messages in the AI machine once again. Sent a text to the service ... Read More DealerRater - Sep 30, 2026
Doug Caesber is an excellent salesman! Absolutely love my new KIA sportage. Will buy my next KIA there also!
I don’t want to do this the experience was good, I would do it again
Very easy to get in for impromptu stuff like oil. Staff is knowledgeable and courteous.
It was easy to navigate, comfortable and everyone was friendly. The wait time was also very reasonable
Kayla is the best, she is helpful and always can answer any questions I have.
Through the entire buying process, we were treated with respect by the sales associate and sales manager. I never felt pressured into buying and all my questions were answered.
Everyone was great, made my car buying experience easy and smooth. Definitely recommend South Hills Kia
My service was done on time and in a reasonable amount of time. Reasonable waiting time.
I have a lot of respect for the service team at this dealership, especially my service advisor, Kayla. She was wonderful to deal with and offered absolutely great customer service. Admittedly, the process was a bit frustrating because it took a long time to accurately pinpoint the problem with my vehicle. But Kayla and the team didn't give up, and I am optimistic that the car is finally fixed for the last time. A big thank you to Kayla for keeping me informed and being so kind throughout the wait!
Leigh-Anne was seriously awesome! She was helpful, but she let us pave the way for our decision-making. She provided everything I needed, and she was so friendly as well. There was no pressure to purchase, and she genuinely wanted us to find the right car for our family. Leigh-Anne was the best to work with! The guy in the financial department was a fast talker and didn't give all of the details needed to make an informed decision. He wanted us to purchase an extended warranty, and it was clearly a high-pressure sales pitch. I wish we could have ... Read More DealerRater - Sep 23, 2026
I had a pleasant experience at SHK. John F greeted me as soon as I walked in and I'm glad he did. Real nice down to earth guy. He and the finance guy, who was also awesome, were the only two people I spoke with. The whole process took about maybe 2hrs including a test drive. I ended up getting a Kia Seltos which I like so far. I would recommend this place to family and friends.
Would like to emphasize again the pleasantness. Although there were other customers and people and things going on, the whole place just ... Read More DealerRater - Sep 19, 2026
Anytime I make a call they are always so very helpful with anything I ask. My husband and I are very very please with it. The best customer service. Kayla was wonderful & not just this last time but always.
This was our first experience with a Kia dealership and it was great. Only in for an oil change and tire rotation which we waited for. They also did a car wash!. The service department personell were helpful and knowledgeable.
When you say there’s no reason to make an appointment for oil change, you guys should have an express lane for that only
I have had my car for a year and have brought my car in twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the young man if they washed it and he said yes......they didn't wash not! Not good customer service and disappointing
I was very satisfied with all aspects of my car buying journey. From the sales person to the manager to the price.
I made the appointment for the service center online, and there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried calling the dealership, but got stuck with the AI bot with no humans available to help me. The dealership had no clear signage to the service center. I wasn’t greeted within the first ten minutes of waiting. When I got to the front, they struggled to find the appointment I made two weeks prior. It took the shop over 90 minutes to get me an ... Read More DealerRater - Sep 15, 2026
Staff is always professional and takes care of all issues within a reasonable time frame.
Been going to this dealership for over 15 years. Very professional, very satisfied with the work that was done.
I think South Hills Kia is the best when it comes to customer service. Nice service and staff are polite
Our experience with Gillian was smooth and pleasant. She was knowledgeable and confident in providing us with everything we asked or needed to know. Thank you.
After not having air conditioning since the end of may in my 2024 Kia Sportage Hybrid with 12,000 miles, South Hills finally fixed it. I initially went to Cochran where I bought it new, and they couldn't identify the problem 'consistently'. Kia advised me to go to another dealer and after trying Shorkey (with help of Kia corporate and BBB) without an answer, South Hills finally did fix it in September. Long summer without AC....and I was unable to get a loaner or rental on Kia's dime. I am elated it is finally fixed (and will probably trade it ... Read More DealerRater - Sep 10, 2026
I think South Hills Kia is the best when it comes to customer service. they always seem to do what ever is needed to keep you happy.
Overall happy with the service I received. The issue with my vehicle was addressed and fixed.
Nice service and staff are polite 🙂. Done work in time and give ride to work and back to service center
The service techs are good, helpful, and friendly. The AI phone answering solution is awful and very hard to get around. The constant attempts to upsell me on other repairs is annoying.
They got us in and out of service in a reasonable amount of time which is always a plus
Had an appointment for inspection on 2026 Sportage for 9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments.
Kayla & Jim were very professional and courteous with my appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed it and also did a great job with my car's inspection. I would recommend your dealership to all my friends and family.
A very easy transaction getting a desired vehicle at a fai price and a generous trade.in value
Leigh-Anne and everyone at South Hills Kia is amazing to work with. They are fast and efficient. I would highly recommend them!
Gillian was very sweet and wasn't pushy. She let me ask questions and answered them. She did a nice job. Joey J. in financing is outstanding, what a guy. He was dressed extremely professional from head to toe. He gave me a tour of the dealership.
Everyone there seemed very nice and knowledgeable. The check in process was easy and fast
Good service but lack of communication. Dropped off Thursday didn’t know till Friday at closing it was not done. It was a check engine might problem so I couldn’t even drive it so I had to wait until the following Tuesday till for the repair. Not all their fault but fekt as though I should have known before 4:55 pm on Friday that I might not have it the whole weekend .
John Folger was awesome! He was very knowledgeable and a pleasure to work with thru the car buying process. Everyone at Kia that afternoon were great to deal with. I would recommend John and South Hills Kia to anyone looking to buy a Kia. Also, I love my new Seltos!
Employees need to be more knowledgeable when checking customers vehicles in for service ie. inspection!! Also, change the spelling of customers name when asked to do so…It’s still spelled incorrectly!! It’s Lynn not Linn!!
Kayla and her team are always great to work with. They are very transparent and timely when it comes to service.
Kayla is amazing service advisor. I will only use her expertise to service my car.
i made an appointment on-line for an oil change at 8:40 am on Thursday 8/20/2026. i pulled into the garage at the dealership about 8:40am, parked and approached the service desk. The employee asked what he could help me with and i told him i had made an appointment for an oil change, immediately told me they don't take appointments for oil changes. i said apparently KIA does because throughout this past week i received numerous text messages reminding me of my appointment. then we were interrupted by a different service person who said she would take care of me. she ... Read More DealerRater - Aug 24, 2026
John Folger was very professional and knowledgeable. He guided us through the process to help us find the exact vehicle we needed.
I have bought over 100 vehicles for myself and my businesses and she is one of the best I have ever had to deal with !
Very professional in all aspects of my total experience there. Much more efficient than the first kia dealership that I visited.
Very nice staff helpful and know their stuff! John and Joey from Kia is awesome as well as the rest of the staff. Never had any problems
My wife, my mechanic and I were all impressed with the efficiency and accuracy of the South Hills Kia sales team, as well as the speed and ease of the vehicle transaction. Everyone in the office was also friendly and supportive.
WAS MY PLEASURE TO WORK WITH SOUTH HILLS KIA, LEIGH-ANNE DEFELICE. LEIGH-ANN WAS AND CONTINUES TO BE VERY PROFESSIONAL AND VERY MUCH CUSTOMER SERVICE ORIENTED.
South Hills service has been a reliable center for my needs. They are very communitive and has built a confidence in us as customers. I do recommend South Hills KIA service department family members that own KIA vehicles
Kayla has been very responsive and helpful! Thank you for the shuttle service when using your service!
I didn't have an appointment. They got my car right in and I was out of there in less than two hours. Very pleased with the team at South Hills Kia.
A very smooth transition trading in ours and getting into new one same day. The available cars were right close to the door which we appreciated
I was able to drop my KIA Sorento off the night before my appointment, due to my work schedule. My appointment was for 9:20 the next morning. I did receive a text from Kayle asking me what time I would be picking my car up. I was able to tell her that I was at work and would stop after work around 5:30. I thought that was very considerate since I did not leave a note as to when I would be returning for my car.
Bought my Kia at this dealership. Have never been disappointed in the quality of work and the great service I receive from the Service Dept. staff. Recently, I had yearly inspection and new tires. Jim was very professional and kept me posted on the work that was done and explained about new tires. He’s the best.
Excellent service from all staff. Leigh-Anne is great to deal with. Highly recommend this dealership!
Appointment times are not relevant. Timely service is rare. Communication is minimal. I had to reach out to the sales department to get an update on my car because I couldn’t get get thru to the service department via phone or text.
Staff was very professional, helpful and got the best deal for me. I got a fair trade in value for my vehicle (which was a Sportage bought at the same location) Leigh-Anne really knows the workings of the vehicle and was patient as she described all the buttons and gadgets. Sadly because I am not as tech savey as she, I am sure I will be visiting her for more lessons. I'm better with hands on than learning from a manual. You have a great staff!
Leigh-Anne was very professional and personable. She was able to answer my questions and explain how the vehicle worked. Had the two vehicles that I was interested sitting side by side for a comparison. She has worked with my kids to get them the vehicles THEY wanted. Finance manager was funny, but also, professional. He, too, was thorough and carefully went over each item as we wrapped things up.
Everyone was very friendly and helpful at South Hills Kia. They made my car buying experience easy and stress free.
I have referred at least 15 people to this dealership has always been my number 1. I have bought or leased 22 Kia’s. This place has gone from a 10 to a 1! Very disappointed!
Great service from Joe in the finance department. He fit me in at the last second. I really appreciate this level of service.
AI Pam is awful. Took 3 days of calling before she could connect or leave a messsage for service. Called thru sales to get thru. Left car next before and no call by 4 pm. Service is overwhelmed. Fixed 2 of 3 problems but have to return ( inconvenient) for airbag recall
Sales process on the purchase of the 2026 Kia Sorento was very easy. Quite a difference from the time I purchased the prior vehicle in 2021 when there was no inventory.
Who is Jim Watts? Leeann was awesome sales person! She made process easy great value for the price.
Everytime I come to South Hills Kia I have a great experience The staff is always friendly, honest, and professional. They complete the work quickly. It’s hard to find a dealership that you can truly trust, then continue to take your car there for maintenance needs. South Hills Kia definitely earned my confidence. Great customer service, fair pricing, and quality work. I have recommended them to many family and friends.