Customer Testimonials
Very professional in all aspects of my total experience there. Much more efficient than the first kia dealership that I visited.
Very nice staff helpful and know their stuff! John and Joey from Kia is awesome as well as the rest of the staff. Never had any problems
My wife, my mechanic and I were all impressed with the efficiency and accuracy of the South Hills Kia sales team, as well as the speed and ease of the vehicle transaction. Everyone in the office was also friendly and supportive.
WAS MY PLEASURE TO WORK WITH SOUTH HILLS KIA, LEIGH-ANNE DEFELICE. LEIGH-ANN WAS AND CONTINUES TO BE VERY PROFESSIONAL AND VERY MUCH CUSTOMER SERVICE ORIENTED.
South Hills service has been a reliable center for my needs. They are very communitive and has built a confidence in us as customers. I do recommend South Hills KIA service department family members that own KIA vehicles
Kayla has been very responsive and helpful! Thank you for the shuttle service when using your service!
I didn't have an appointment. They got my car right in and I was out of there in less than two hours. Very pleased with the team at South Hills Kia.
A very smooth transition trading in ours and getting into new one same day. The available cars were right close to the door which we appreciated
I was able to drop my KIA Sorento off the night before my appointment, due to my work schedule. My appointment was for 9:20 the next morning. I did receive a text from Kayle asking me what time I would be picking my car up. I was able to tell her that I was at work and would stop after work around 5:30. I thought that was very considerate since I did not leave a note as to when I would be returning for my car.
Bought my Kia at this dealership. Have never been disappointed in the quality of work and the great service I receive from the Service Dept. staff. Recently, I had yearly inspection and new tires. Jim was very professional and kept me posted on the work that was done and explained about new tires. He’s the best.
Excellent service from all staff. Leigh-Anne is great to deal with. Highly recommend this dealership!
Appointment times are not relevant. Timely service is rare. Communication is minimal. I had to reach out to the sales department to get an update on my car because I couldn’t get get thru to the service department via phone or text.
Staff was very professional, helpful and got the best deal for me. I got a fair trade in value for my vehicle (which was a Sportage bought at the same location) Leigh-Anne really knows the workings of the vehicle and was patient as she described all the buttons and gadgets. Sadly because I am not as tech savey as she, I am sure I will be visiting her for more lessons. I'm better with hands on than learning from a manual. You have a great staff!
Leigh-Anne was very professional and personable. She was able to answer my questions and explain how the vehicle worked. Had the two vehicles that I was interested sitting side by side for a comparison. She has worked with my kids to get them the vehicles THEY wanted. Finance manager was funny, but also, professional. He, too, was thorough and carefully went over each item as we wrapped things up.
Everyone was very friendly and helpful at South Hills Kia. They made my car buying experience easy and stress free.
I have referred at least 15 people to this dealership has always been my number 1. I have bought or leased 22 Kia’s. This place has gone from a 10 to a 1! Very disappointed!
Great service from Joe in the finance department. He fit me in at the last second. I really appreciate this level of service.
AI Pam is awful. Took 3 days of calling before she could connect or leave a messsage for service. Called thru sales to get thru. Left car next before and no call by 4 pm. Service is overwhelmed. Fixed 2 of 3 problems but have to return ( inconvenient) for airbag recall
Sales process on the purchase of the 2026 Kia Sorento was very easy. Quite a difference from the time I purchased the prior vehicle in 2021 when there was no inventory.
Who is Jim Watts? Leeann was awesome sales person! She made process easy great value for the price.
Everytime I come to South Hills Kia I have a great experience The staff is always friendly, honest, and professional. They complete the work quickly. It’s hard to find a dealership that you can truly trust, then continue to take your car there for maintenance needs. South Hills Kia definitely earned my confidence. Great customer service, fair pricing, and quality work. I have recommended them to many family and friends.
Excellent service, friendly staff. Clean wsiting area. Free drinks and snacks offered. Shuttle service available.
Jim Watts runs a very professional service department and the employees are very courteous and keep you informed during all aspects during your inspection
Getting an appointment was a little difficult scheduling with AI, but the service is terrific, they keep you updated on what is going on with your car. Constant updates.
My first time buying KIA. Everything has been great so far with no issues. Salesman and service great.
Excellent sale staff and service manager. I have been working with this dealership over 40 years
My experience was somewhat confusing. First, the service took a long time to obtain approval from the fleet company. Then, the payment process was complicated, and when I picked up the vehicle, I noticed a low tire pressure warning just as I was leaving the shop. I returned within a few minutes, and the car remained there for another five days before I could pick it up again.
In the end, I only got the vehicle back after paying for the service myself because the communication regarding the payment of the second expense was never completed. Overall, it turned into ... Read More DealerRater - Jul 13, 2026
Setting up the appointment was easy and the work was stunned in a timely manner
Car was in for service, updates were timely. The only odd thing was I got an email saying I was a no-show for my appointment and should reschedule - which isn't the case.
John provided great attentive services as we works in getting our new vehicle. His knowledge of the Sportage was fantastic (primarily the advanced features). He made sure we were informed before we left the dealership.
This was such a pleasant experience. Shawn was so knowledgeable,patient , and easy to talk with. The finance man Joey was quick and very friendly.
Excellent service by the team. I was kept informed of the work being done and was not surprised.
The service department was very pleasant and efficient dealing with South Hills. Kia has been my best experience ever with the dealership!
I scheduled my appointment online was easy and it was an inspection/emissions and was a busy day there but customers including myself were in and out in under 1 hour and the fact they kept me updated via text I appreciated that!!
Knowledgeable, competent and efficient. Great buying experience. Zach in sales and Jared the Sales Manager made the whole transaction seamless.
Appt was for 10:)) AM. for Roof chrome recall, State inspection and yearly oil change. confirmed with service consultant that emissions test not required. Waited 3 hours for all to be accomplished. Only checked the entire billing receipt when I arrived home and found I had been charged $50.00 for emissions??? Should I return to S Hills Kia for future work???
Thank yopu Leigh-Anne for making the Trade in and new car purchase easy to navigate! Still loving the Kia Sorento Hybrid!
720 drop off. Texted at 4 pm to find out what was up. Miraculously she was just going to text me. 6 items failed. Only 1 required for inspection. All said recommended. None said required. There needs to be a distinction. Because she waited so long to text me, car had to be kept overnight. Why do you even have time slots. Why not just have people pick a date since you see cars as you see fit and not by appointment. They try to sell you everything they can. Air and engine filters had dirt on them. They are supposed to collect dirt! ... Read More DealerRater - Jun 30, 2026
First class service with care and respect. Wonderful experience from start to finish all ways
She was wonderful! Knowing the car buying process is the worst, she told me there was an online process to expedite it’s with the dealership. She listened to what I needed with my car. She found what I needed and with payment range. she really helped change my mind about the car buying process. It was smooth and easy and I love my car. It has exactly the features that I wanted.
My salesperson, Doug, and finance rep, Joey, were amazing! Made the car-buying process smooth and enjoyable.
Worst experience I have had with a dealer repair. No communication even after multiple calls/texts, lies about repair time, disregard for appointment time, and delays in repair. Will never use them again
If you need to buy a car go see Leigh Anne. She’s the greatest finds you want you want and it’s like shopping with your best friend. Not pushy like some salespeople like I have dealt with in the past which why I keep coming back to her Thanks Leigh Anne for the great service
I was very satisfied with the oil change completed and the verification of no issues with the fuel line recall.
South Hills Kia is the best place I've ever taken any car I've owned for service. I really appreciate the friendly, helpful, professional and on time service they always provide and that's why I plan to continue taking my Kia there for any service needed.
Slow and not accurate they miss problems and take too long to get job done
Staff was very friendly, professional and, most importantly, fast. Welcomed me when I arrived and thanked me when finished.
Just had general maintenance performed like tire rotation, state inspection, oil + filter change etc. Communication was ok, drop off was easy. Work was done ok. However, the interior had oily greasy hand prints everywhere. Thank goodness the interior is black!
The dealership is well maintained, the customer service is incredible. The moment I started walking on the lot, I was immediately greeted and helped. John was awesome! He was polite and extremely patient with me. Great experience overall!
John is a very knowledgeable salesman. He was very polite and accommodating and interested in our needs and desires for a new vehicle. He did not pressure us at all. He did a great job explaining the car, the sales process, the financing, etc. We are very pleased with the experience and with our new KIA Sorrento Hybrid.
Sales and finance very easy to deal with. Very responsive to questions and finding best deal possible.
Doug and Joe did a great job during the buying process. I would recommend Southhills Kia to anyone looking for a car.
Zack was very well trained he knows his product enjoyed dealing with him good job
Scheduled an appointment with John for 9:00. Arrived promptly on time but needed to wait with everyone who showed up for nonscheduled appointments. Also, made repeated calls to John to follow up on an issue with the windshield but we NEVER received return call. Would not buy car from this dealership if we knew they had such poor communications.
My sister and I were comfortable the minute we entered the dealership with the way we were welcomed. The salesperson Leigh-Anne explained her product and listened to what we wanted. We would not hesitate to go back and talk to her again.
John was very knowledgeable, professional and just a great guy South Hills Kia fit right into our budget
This is my second vehicle leased from South Hills Kia. Gillian is very fair and straight forward. I enjoyed working with her and everyone at this dealership.
Leigh-Anne DeFelice is enthusiastic and knowledgeable about her product, and demonstrates true customer care. She may very well be the best car salesperson we have ever worked with.
Overall the buying experience at Kia was very straight-forward. Leigh-Anne, our salesperson, was VERY knowledgeable about the vehicle we were looking at, definitely more than any other salesperson we spoke with at other dealerships during our search for the right vehicle. We loved the larger size of the Telluride and the features were exceptional.
This was my second vehicle purchased from South Hills Kia. They are a very fair dealership and make sure they provide a win-win deal for them and their customers. Leigh-Anne personally made sure the vehicle was clean and that I was comfortable with all the technology. Highly recommend her!
The people were great! Thanks South Hills KIA! They really took their time when they dealt with us! It was an easy car buying experience.
Kayla was great! Listened to what I had to say and offered solutions; very efficient and answered all my questions.
Paperwork completed in timely manner Staff very courteous and kind New vehicle oriented with all devices
Gillian was great - very nice and patient. Would recommend her to anyone! The process was smoothly and I never felt intimidated. Great experience
Went well appointment started on time and was finished in a reasonable amount of time
Good service department with knowledgeable technicians and quality work. Unfortunately, the sales department seems uninterested in EVs and lacks enthusiasm for electric vehicle customers.
I had a great experience with buying my Sorento at South Hills Kia. Leigh-Anne was great to work with, she is very personable and made the process so easy! I would definitely recommend Leigh-Anne and SH Kia!
Leigh-Anne was great! She was very engaging and friendly, and knew everything about our pre-owned vehicle, since she had sold the car 3 years ago to its original owner. She made the buying process easy and was available after the sale for my various questions about different operating questions. Her years of employment at South Hills Kia and her praise for the brand and the dealership inspired confidence! I can't imagine a better representative.
great service, got my car in quick, did inspection, oil change, tire rotation, front brake pads and rotors and I was done in 2 hours.
I had a great experience at the dealership! They made the entire process easy and seamless from start to finish. Everyone took the time to answer all of our questions thoroughly and provided great explanations throughout the process. We never felt rushed and felt comfortable every step of the way. Overall, it was a wonderful experience, and I would definitely recommend them to others!
The service was provided in a timely manner, and the staff was exceptionally accommodating. I highly recommend this dealership.
Great experience! Team was super helpful and we left happy. Thank you to the team!
Waiting room has no water, no working coffee maker. The service I thought I booked for wasn’t all the way completed and my oil sensor was not reset
I had already made an appointment that morning for upcoming inspection and servicing not expecting I would need to come in for one of my tires that same day. Kayla put me at ease and took care of things. See you in June.
Working with Kayla, in the service department, is always seamless. I appreciate her attentiveness and ability to communicate fast efficiently.
Service was great. The staff were helpful and courteous. Will definitely schedule my next service here.
Joey and Shawn are great. Will buy my next car with them. Process was very easy and quick
Leigh Ann was pleasant and very helpful. Knowledgeable and went out of her way to make sure the process went smoothly.
My salesman last year was great and went I went to service they were great also! Also appreciasted the shuttle drivers both time! They were great too!
Great service and excellent customer service. Affordable price and on time service. Very much recommended
They are always ready to service my car when I arrive. Service is prompt, waiting room is proper
Kias service center got me in and out in a timely manner, It went quicker than expected and my car was nice and clean at pick up. It was also the cheapest option around. highly recommend
Appreciate the quick response of the shuttle driver to get me back and forth to work. Also appreciate the way Ian kept me informed of the inspection and rear brake replacement.
Excellent customer service and communication. Car was ready on time and work done as needed.
We had a great experience buying from Shawn at South Hills Kia. Shawn wasn’t pushy and explained all the features of each model to help pick the vehicle that was best for our family. We love our Kia!
Horrible!! I will never buy a vehicle there again! I don't understand how they are still in business!
friendly service, fast and good value for the money. the seat repair was be.beautiful. Everybody was very friendly;
Excellent customer service and communication. Car was ready on time and work done as needed.
Great experience and Ian was very nice and extremely helpful. The receptionist who was there when I picked up my Sportage was very friendly and also very helpful.
John the service technician was very friendly and helpful. He explained everything to me. Thank you.
It was such an easy transaction, great timing, great customer service. They took good care of me and at a great price to top it all off
Pleasant, professional, accommodating and fast service! The staff was helpful and kind. Doug was personable and excellent with helping me find and purchase a new vehicle!
Shawn made the process easy. We told him which Kia models that we were interested in. He showed us several options and listened when we told him the features that we liked. He was very informative when we asked him questions about these different models and features. We ultimately bought the car that we were looking for.
It was a smooth and easy process! They made it a great experience! Looking forward to dealing with me in the future!
Did not try to sell me on anything other than what I went in for.
Very welcoming showroom and super friendly staff! Sandy was outstanding to deal with and Shane was so helpful and professional. We highly recommend them for anyone looking for a new car!
Zach was very helpful with his explanation of the cars features. He also made sure my trade-in was empty and my new Kia was ready to go. The sales manager met my financial needs and was very helpful.
The service department was very transparent on items that could be fixed/addressed. My car feels so much better after service and so glad Kayla was able to find out that my cracked axle was covered under my extended warranty. In addition, I had a recall that was addressed and fixed as well. Very grateful for a dealer that appreciates repeat customers. Everyone was very kind.
The entire service team are very professional and respectful. Waiting room is clean and comfortable.
South Hills Kia was a life saver for me! Had an engine warning light come on and the dealership where I purchased the car only had "diagnostic" appointments available over 4 weeks from when the light went on! I called South Hills Kia and got an appointment within a few days, the parts that were needed were ordered and delivered within a few days and the car was done in one day! I really appreciated their attention to the issue and efficient and pleasant experience with the service team.
