Customer Testimonials
Doug Caesber is an excellent salesman! Absolutely love my new KIA sportage. Will buy my next KIA there also!
I don’t want to do this the experience was good, I would do it again
Very easy to get in for impromptu stuff like oil. Staff is knowledgeable and courteous.
It was easy to navigate, comfortable and everyone was friendly. The wait time was also very reasonable
Kayla is the best, she is helpful and always can answer any questions I have.
Through the entire buying process, we were treated with respect by the sales associate and sales manager. I never felt pressured into buying and all my questions were answered.
Everyone was great, made my car buying experience easy and smooth. Definitely recommend South Hills Kia
My service was done on time and in a reasonable amount of time. Reasonable waiting time.
I have a lot of respect for the service team at this dealership, especially my service advisor, Kayla. She was wonderful to deal with and offered absolutely great customer service. Admittedly, the process was a bit frustrating because it took a long time to accurately pinpoint the problem with my vehicle. But Kayla and the team didn't give up, and I am optimistic that the car is finally fixed for the last time. A big thank you to Kayla for keeping me informed and being so kind throughout the wait!
Leigh-Anne was seriously awesome! She was helpful, but she let us pave the way for our decision-making. She provided everything I needed, and she was so friendly as well. There was no pressure to purchase, and she genuinely wanted us to find the right car for our family. Leigh-Anne was the best to work with! The guy in the financial department was a fast talker and didn't give all of the details needed to make an informed decision. He wanted us to purchase an extended warranty, and it was clearly a high-pressure sales pitch. I wish we could have ... Read More DealerRater - Sep 23, 2026
I had a pleasant experience at SHK. John F greeted me as soon as I walked in and I'm glad he did. Real nice down to earth guy. He and the finance guy, who was also awesome, were the only two people I spoke with. The whole process took about maybe 2hrs including a test drive. I ended up getting a Kia Seltos which I like so far. I would recommend this place to family and friends.
Would like to emphasize again the pleasantness. Although there were other customers and people and things going on, the whole place just ... Read More DealerRater - Sep 19, 2026
Anytime I make a call they are always so very helpful with anything I ask. My husband and I are very very please with it. The best customer service. Kayla was wonderful & not just this last time but always.
This was our first experience with a Kia dealership and it was great. Only in for an oil change and tire rotation which we waited for. They also did a car wash!. The service department personell were helpful and knowledgeable.
When you say there’s no reason to make an appointment for oil change, you guys should have an express lane for that only
I have had my car for a year and have brought my car in twice and each time I have asked to have my car washed as courtesy. Both times they didn't wash my car, when I picked my car up last week I asked the young man if they washed it and he said yes......they didn't wash not! Not good customer service and disappointing
I was very satisfied with all aspects of my car buying journey. From the sales person to the manager to the price.
I made the appointment for the service center online, and there were no appointments for over two weeks out. I originally said that I had a ride fron the dealership, but circumstances changed. I tried calling the dealership, but got stuck with the AI bot with no humans available to help me. The dealership had no clear signage to the service center. I wasn’t greeted within the first ten minutes of waiting. When I got to the front, they struggled to find the appointment I made two weeks prior. It took the shop over 90 minutes to get me an ... Read More DealerRater - Sep 15, 2026
Staff is always professional and takes care of all issues within a reasonable time frame.
Been going to this dealership for over 15 years. Very professional, very satisfied with the work that was done.
I think South Hills Kia is the best when it comes to customer service. Nice service and staff are polite
Our experience with Gillian was smooth and pleasant. She was knowledgeable and confident in providing us with everything we asked or needed to know. Thank you.
After not having air conditioning since the end of may in my 2024 Kia Sportage Hybrid with 12,000 miles, South Hills finally fixed it. I initially went to Cochran where I bought it new, and they couldn't identify the problem 'consistently'. Kia advised me to go to another dealer and after trying Shorkey (with help of Kia corporate and BBB) without an answer, South Hills finally did fix it in September. Long summer without AC....and I was unable to get a loaner or rental on Kia's dime. I am elated it is finally fixed (and will probably trade it ... Read More DealerRater - Sep 10, 2026
I think South Hills Kia is the best when it comes to customer service. they always seem to do what ever is needed to keep you happy.
Overall happy with the service I received. The issue with my vehicle was addressed and fixed.
Nice service and staff are polite 🙂. Done work in time and give ride to work and back to service center
The service techs are good, helpful, and friendly. The AI phone answering solution is awful and very hard to get around. The constant attempts to upsell me on other repairs is annoying.
They got us in and out of service in a reasonable amount of time which is always a plus
Had an appointment for inspection on 2026 Sportage for 9:30. Waited 3 hours for the car because walk-ins were taken ahead of us. Need to honor appointments.
Kayla & Jim were very professional and courteous with my appointment to get my car back on the road. They kept me apprised of all the situational issues with my vehicle. The diagnosed the problem and fixed it and also did a great job with my car's inspection. I would recommend your dealership to all my friends and family.
A very easy transaction getting a desired vehicle at a fai price and a generous trade.in value
Leigh-Anne and everyone at South Hills Kia is amazing to work with. They are fast and efficient. I would highly recommend them!
Gillian was very sweet and wasn't pushy. She let me ask questions and answered them. She did a nice job. Joey J. in financing is outstanding, what a guy. He was dressed extremely professional from head to toe. He gave me a tour of the dealership.
Everyone there seemed very nice and knowledgeable. The check in process was easy and fast
Good service but lack of communication. Dropped off Thursday didn’t know till Friday at closing it was not done. It was a check engine might problem so I couldn’t even drive it so I had to wait until the following Tuesday till for the repair. Not all their fault but fekt as though I should have known before 4:55 pm on Friday that I might not have it the whole weekend .
John Folger was awesome! He was very knowledgeable and a pleasure to work with thru the car buying process. Everyone at Kia that afternoon were great to deal with. I would recommend John and South Hills Kia to anyone looking to buy a Kia. Also, I love my new Seltos!
Employees need to be more knowledgeable when checking customers vehicles in for service ie. inspection!! Also, change the spelling of customers name when asked to do so…It’s still spelled incorrectly!! It’s Lynn not Linn!!
Kayla and her team are always great to work with. They are very transparent and timely when it comes to service.
Kayla is amazing service advisor. I will only use her expertise to service my car.
i made an appointment on-line for an oil change at 8:40 am on Thursday 8/20/2026. i pulled into the garage at the dealership about 8:40am, parked and approached the service desk. The employee asked what he could help me with and i told him i had made an appointment for an oil change, immediately told me they don't take appointments for oil changes. i said apparently KIA does because throughout this past week i received numerous text messages reminding me of my appointment. then we were interrupted by a different service person who said she would take care of me. she ... Read More DealerRater - Aug 24, 2026
John Folger was very professional and knowledgeable. He guided us through the process to help us find the exact vehicle we needed.
I have bought over 100 vehicles for myself and my businesses and she is one of the best I have ever had to deal with !
Very professional in all aspects of my total experience there. Much more efficient than the first kia dealership that I visited.
Very nice staff helpful and know their stuff! John and Joey from Kia is awesome as well as the rest of the staff. Never had any problems
My wife, my mechanic and I were all impressed with the efficiency and accuracy of the South Hills Kia sales team, as well as the speed and ease of the vehicle transaction. Everyone in the office was also friendly and supportive.
WAS MY PLEASURE TO WORK WITH SOUTH HILLS KIA, LEIGH-ANNE DEFELICE. LEIGH-ANN WAS AND CONTINUES TO BE VERY PROFESSIONAL AND VERY MUCH CUSTOMER SERVICE ORIENTED.
South Hills service has been a reliable center for my needs. They are very communitive and has built a confidence in us as customers. I do recommend South Hills KIA service department family members that own KIA vehicles
Kayla has been very responsive and helpful! Thank you for the shuttle service when using your service!
I didn't have an appointment. They got my car right in and I was out of there in less than two hours. Very pleased with the team at South Hills Kia.
A very smooth transition trading in ours and getting into new one same day. The available cars were right close to the door which we appreciated
I was able to drop my KIA Sorento off the night before my appointment, due to my work schedule. My appointment was for 9:20 the next morning. I did receive a text from Kayle asking me what time I would be picking my car up. I was able to tell her that I was at work and would stop after work around 5:30. I thought that was very considerate since I did not leave a note as to when I would be returning for my car.
Bought my Kia at this dealership. Have never been disappointed in the quality of work and the great service I receive from the Service Dept. staff. Recently, I had yearly inspection and new tires. Jim was very professional and kept me posted on the work that was done and explained about new tires. He’s the best.
Excellent service from all staff. Leigh-Anne is great to deal with. Highly recommend this dealership!
Appointment times are not relevant. Timely service is rare. Communication is minimal. I had to reach out to the sales department to get an update on my car because I couldn’t get get thru to the service department via phone or text.
Staff was very professional, helpful and got the best deal for me. I got a fair trade in value for my vehicle (which was a Sportage bought at the same location) Leigh-Anne really knows the workings of the vehicle and was patient as she described all the buttons and gadgets. Sadly because I am not as tech savey as she, I am sure I will be visiting her for more lessons. I'm better with hands on than learning from a manual. You have a great staff!
Leigh-Anne was very professional and personable. She was able to answer my questions and explain how the vehicle worked. Had the two vehicles that I was interested sitting side by side for a comparison. She has worked with my kids to get them the vehicles THEY wanted. Finance manager was funny, but also, professional. He, too, was thorough and carefully went over each item as we wrapped things up.
Everyone was very friendly and helpful at South Hills Kia. They made my car buying experience easy and stress free.
I have referred at least 15 people to this dealership has always been my number 1. I have bought or leased 22 Kia’s. This place has gone from a 10 to a 1! Very disappointed!
Great service from Joe in the finance department. He fit me in at the last second. I really appreciate this level of service.
AI Pam is awful. Took 3 days of calling before she could connect or leave a messsage for service. Called thru sales to get thru. Left car next before and no call by 4 pm. Service is overwhelmed. Fixed 2 of 3 problems but have to return ( inconvenient) for airbag recall
Sales process on the purchase of the 2026 Kia Sorento was very easy. Quite a difference from the time I purchased the prior vehicle in 2021 when there was no inventory.
Who is Jim Watts? Leeann was awesome sales person! She made process easy great value for the price.
Everytime I come to South Hills Kia I have a great experience The staff is always friendly, honest, and professional. They complete the work quickly. It’s hard to find a dealership that you can truly trust, then continue to take your car there for maintenance needs. South Hills Kia definitely earned my confidence. Great customer service, fair pricing, and quality work. I have recommended them to many family and friends.
Excellent service, friendly staff. Clean wsiting area. Free drinks and snacks offered. Shuttle service available.
Jim Watts runs a very professional service department and the employees are very courteous and keep you informed during all aspects during your inspection
Getting an appointment was a little difficult scheduling with AI, but the service is terrific, they keep you updated on what is going on with your car. Constant updates.
My first time buying KIA. Everything has been great so far with no issues. Salesman and service great.
Excellent sale staff and service manager. I have been working with this dealership over 40 years
My experience was somewhat confusing. First, the service took a long time to obtain approval from the fleet company. Then, the payment process was complicated, and when I picked up the vehicle, I noticed a low tire pressure warning just as I was leaving the shop. I returned within a few minutes, and the car remained there for another five days before I could pick it up again.
In the end, I only got the vehicle back after paying for the service myself because the communication regarding the payment of the second expense was never completed. Overall, it turned into ... Read More DealerRater - Jul 13, 2026
Setting up the appointment was easy and the work was stunned in a timely manner
Car was in for service, updates were timely. The only odd thing was I got an email saying I was a no-show for my appointment and should reschedule - which isn't the case.
John provided great attentive services as we works in getting our new vehicle. His knowledge of the Sportage was fantastic (primarily the advanced features). He made sure we were informed before we left the dealership.
This was such a pleasant experience. Shawn was so knowledgeable,patient , and easy to talk with. The finance man Joey was quick and very friendly.
Excellent service by the team. I was kept informed of the work being done and was not surprised.
The service department was very pleasant and efficient dealing with South Hills. Kia has been my best experience ever with the dealership!
I scheduled my appointment online was easy and it was an inspection/emissions and was a busy day there but customers including myself were in and out in under 1 hour and the fact they kept me updated via text I appreciated that!!
Knowledgeable, competent and efficient. Great buying experience. Zach in sales and Jared the Sales Manager made the whole transaction seamless.
Appt was for 10:)) AM. for Roof chrome recall, State inspection and yearly oil change. confirmed with service consultant that emissions test not required. Waited 3 hours for all to be accomplished. Only checked the entire billing receipt when I arrived home and found I had been charged $50.00 for emissions??? Should I return to S Hills Kia for future work???
Thank yopu Leigh-Anne for making the Trade in and new car purchase easy to navigate! Still loving the Kia Sorento Hybrid!
720 drop off. Texted at 4 pm to find out what was up. Miraculously she was just going to text me. 6 items failed. Only 1 required for inspection. All said recommended. None said required. There needs to be a distinction. Because she waited so long to text me, car had to be kept overnight. Why do you even have time slots. Why not just have people pick a date since you see cars as you see fit and not by appointment. They try to sell you everything they can. Air and engine filters had dirt on them. They are supposed to collect dirt! ... Read More DealerRater - Jun 30, 2026
First class service with care and respect. Wonderful experience from start to finish all ways
She was wonderful! Knowing the car buying process is the worst, she told me there was an online process to expedite it’s with the dealership. She listened to what I needed with my car. She found what I needed and with payment range. she really helped change my mind about the car buying process. It was smooth and easy and I love my car. It has exactly the features that I wanted.
My salesperson, Doug, and finance rep, Joey, were amazing! Made the car-buying process smooth and enjoyable.
Worst experience I have had with a dealer repair. No communication even after multiple calls/texts, lies about repair time, disregard for appointment time, and delays in repair. Will never use them again
If you need to buy a car go see Leigh Anne. She’s the greatest finds you want you want and it’s like shopping with your best friend. Not pushy like some salespeople like I have dealt with in the past which why I keep coming back to her Thanks Leigh Anne for the great service
I was very satisfied with the oil change completed and the verification of no issues with the fuel line recall.
South Hills Kia is the best place I've ever taken any car I've owned for service. I really appreciate the friendly, helpful, professional and on time service they always provide and that's why I plan to continue taking my Kia there for any service needed.
Slow and not accurate they miss problems and take too long to get job done
Staff was very friendly, professional and, most importantly, fast. Welcomed me when I arrived and thanked me when finished.
Just had general maintenance performed like tire rotation, state inspection, oil + filter change etc. Communication was ok, drop off was easy. Work was done ok. However, the interior had oily greasy hand prints everywhere. Thank goodness the interior is black!
The dealership is well maintained, the customer service is incredible. The moment I started walking on the lot, I was immediately greeted and helped. John was awesome! He was polite and extremely patient with me. Great experience overall!
John is a very knowledgeable salesman. He was very polite and accommodating and interested in our needs and desires for a new vehicle. He did not pressure us at all. He did a great job explaining the car, the sales process, the financing, etc. We are very pleased with the experience and with our new KIA Sorrento Hybrid.
Sales and finance very easy to deal with. Very responsive to questions and finding best deal possible.
Doug and Joe did a great job during the buying process. I would recommend Southhills Kia to anyone looking for a car.
Zack was very well trained he knows his product enjoyed dealing with him good job
Scheduled an appointment with John for 9:00. Arrived promptly on time but needed to wait with everyone who showed up for nonscheduled appointments. Also, made repeated calls to John to follow up on an issue with the windshield but we NEVER received return call. Would not buy car from this dealership if we knew they had such poor communications.
My sister and I were comfortable the minute we entered the dealership with the way we were welcomed. The salesperson Leigh-Anne explained her product and listened to what we wanted. We would not hesitate to go back and talk to her again.
John was very knowledgeable, professional and just a great guy South Hills Kia fit right into our budget
This is my second vehicle leased from South Hills Kia. Gillian is very fair and straight forward. I enjoyed working with her and everyone at this dealership.
Leigh-Anne DeFelice is enthusiastic and knowledgeable about her product, and demonstrates true customer care. She may very well be the best car salesperson we have ever worked with.
Overall the buying experience at Kia was very straight-forward. Leigh-Anne, our salesperson, was VERY knowledgeable about the vehicle we were looking at, definitely more than any other salesperson we spoke with at other dealerships during our search for the right vehicle. We loved the larger size of the Telluride and the features were exceptional.